Reimbursement

We understand that opinions can change and that's perfectly fine! At minink you can keep your order in any case and still get your money back.

Please send us an email to support@minink.ch.

Please don't forget to include the following information:

✅ Your order number
✅ The products and quantity you wish to return
✅ The reason for the return
✅ If necessary, a photo

Our dedicated customer service team will review your request and let you know the next steps as soon as possible. At minink, we do everything we can to ensure that you are satisfied with your purchase and therefore offer a 100% money-back guarantee. We always make decisions with our customers in mind. 🤗

Yes, your satisfaction is our motivation. If for any reason you are not satisfied with your temporary tattoo, we offer a 100% money-back guarantee. This means that we will refund you the full purchase price if you are not satisfied with your product. Our goal is to make you feel beautiful and confident with our tattoos. If this is not the case, please do not hesitate to contact us. Our customer service is always there for you and we will always find a solution that works for you. At minink, we always decide for the customer.

If your temporary tattoo has slipped during application, this is of course annoying, but nothing to worry about. At minink, we want you to be completely satisfied. Here are a few steps you can follow to fix the problem:

1. Remove the tattoo: If the tattoo is not completely dry, you can carefully wipe it off with a damp cloth. However, please be very careful not to irritate the skin.

2. Clean the skin: Before you apply a new tattoo, you should clean and dry the skin thoroughly. This will ensure that the tattoo adheres well and does not slip again.

3. Applying a new tattoo: Now you can apply a new tattoo. Make sure that the skin is taut and that you press the tattoo on slowly and carefully. This avoids wrinkles and ensures the tattoo sits perfectly. Also make sure that your washcloth is completely soaked and is pressed onto the tattoo for approx. 20 seconds.

If you don't have a replacement tattoo to hand, we offer you the option of a free replacement. All you have to do is send an email to support@minink.ch and provide the following information:

✅ Your order number
✅ The tattoo to be replaced
✅ The reason for the replacement order

As soon as our customer service team has checked your request, you will receive your replacement tattoo.